The assistant and your information

Last updated September 2026.

You are reading this because you have been talking to a chat assistant on a business’s website, or by text or phone. This page explains, in plain terms, what happens to what you said. It is written for you, not for the businesses who license our software.

Two organisations are involved, and one of them is not us

The assistant you spoke to belongs to the business whose website you were on: a brokerage, a property manager, or another company. They chose to put it there, they decide what it answers from, and your information is theirs.

We are AI Best Chat Corporation, trading as AI BestChat. We make the software and run it for them. In the language of Canadian privacy law we are a service provider: we handle your information on that business’s instructions, for the purpose of answering you, and for nothing else of our own.

The practical consequence is worth stating plainly: for anything about how long your details are kept, who inside that business sees them, or how they will contact you, the answer is theirs and not ours. Their own privacy policy governs, and it is the one to read alongside this page.

What the assistant collects

• What you type or say, and the answers you were given. The conversation is kept as a record.
• Contact details you choose to give, typically a name, email address and phone number, if you ask to be contacted, ask to book a viewing or appointment, or fill in a form in the chat. Nothing here is taken from you without you entering it.
• The phone number you messaged or called from, if you reached the assistant by text, WhatsApp or phone rather than on the website.
• Basic technical information needed to serve and secure the conversation, including a rough location (usually the country, region and city) derived from your connection. We do not store your IP address.

What happens to what you typed

Your question is sent to an AI provider, together with the excerpts of the business’s own material that look relevant to it, so that an answer can be composed. That answer is shown to you with citations to where each part came from, so you can check it.

The conversation is stored for the business, and the people who work there can read it. If you left contact details, they become a lead in that business’s system, along with a summary of what you asked and what you were told, so that whoever calls you back knows what you have already been given.

What the assistant will not do

• It is not sold, rented, or used to advertise to you.
• It is not used to train general-purpose AI models. Our AI providers are engaged on terms that do not permit them to use it that way either.
• It is not shared with the other businesses who use our software. Each one’s information is kept separate from every other’s.
• It does not decide anything about you. The assistant answers questions and passes enquiries to people. It does not approve, rank, score or reject anyone, and a person remains responsible for every decision that follows.

You are talking to software, and it can be wrong

The assistant is a computer program, not a member of staff, and the page it appears on says so. It is built to answer only from the business’s own material and to show you the source of each answer, but it can still be wrong or out of date. Anything that matters to a decision you are about to make is worth confirming with a person before you act on it.

Text messages, WhatsApp and phone calls

If you reach the assistant by text, WhatsApp or phone, the message or call passes through our telecommunications provider to be delivered, and calls are converted to text so they can be answered and recorded in the same way a chat is. Your carrier’s ordinary charges may apply.

If a business sends you commercial messages afterwards, Canada’s anti-spam law gives you the right to withdraw consent at any time, and every such message must give you a way to do so.

Where your information is processed

Some of the providers involved in delivering the service operate outside Canada, so your information may be processed in another country and, while it is there, be accessible to that country’s courts and authorities. We use providers bound to protect it to a comparable standard, but no organisation can contract out of a foreign court’s reach, and we would rather say so than imply otherwise.

How long it is kept

The business decides. Conversations and leads are kept while their account is open so their team can act on them and so an answer can be explained afterwards, and they may be subject to record-keeping rules that apply to their industry: real estate brokerages in Ontario, for example, must retain certain records for years. Ask them how long they hold yours.

Your rights

A business collecting personal information in the course of commercial activity in Ontario is governed by the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Under it you can generally:

• Ask what they hold about you, and get an account of how it has been used and who it has been given to. They must normally respond within 30 days.
• Ask them to correct it if it is wrong or incomplete.
• Ask them to delete it, and withdraw consent to further use, subject to any legal or contractual reason they have to keep it, which they should explain if they refuse.
• Ask a human to take over at any point, rather than continuing with the assistant.
• Complain, to the business first, and then to the Office of the Privacy Commissioner of Canada if you are not satisfied.

Send these requests to the business whose website you were on: the information is theirs, and they are the ones who must answer. If they need us to retrieve or delete something on their behalf, we help them do it.

Depending on where you live, another province’s privacy law may give you further rights (Quebec’s in particular is stricter) and nothing here takes those away.

Housing, and the questions the assistant will not answer

Where an assistant answers questions about housing, the Ontario Human Rights Code prohibits discrimination in the sale and rental of accommodation on grounds including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability and receipt of public assistance.

Our assistants are built to decline questions that would sort neighbourhoods or steer people by any of those characteristics, and to answer with objective facts instead. If one ever does otherwise, that is a fault we want reported, and see below.

Children

These assistants are meant for adults doing business with the company whose site they are on. They are not designed for children and should not be used to collect information from them.

Reaching someone

For your own information (what is held, correcting it, deleting it) contact the business whose website you were on. They hold it and they must answer you.

If the software itself did something wrong, whether an answer that was discriminatory, an answer that invented a fact, or a technical fault, you can tell us directly through our contact page or by telephone on +1 416-357-0399, and we will look into it. Our full policy, covering customers as well as visitors, is our privacy policy.

This page explains how the software works and outlines rights under Canadian law in general terms. It is not legal advice.