Terms of service

Last updated October 2026.

These terms apply between AI Best Chat Corporation (“AI BestChat”, “we”) and the organisation that opens an account (“you”). By using the service you agree to them.

What the service is

AI BestChat answers questions from content you supply, on the channels you enable, and records the leads and conversations that result. It is a tool used by your business, not a substitute for professional advice given by your licensed agents.

Your content

Your content stays yours. You give us only the permission needed to run the service: to store it, index it for search, and pass the relevant parts to an AI provider so an answer can be composed. You are responsible for having the right to use the content you connect, including any listing data governed by a board or MLS agreement, and for honouring the display rules that attach to it.

Answers, and their limits

The assistant answers from your content and cites what it used. It is designed to decline rather than guess, and it applies a fair-housing guardrail on every channel. It is still an automated system: it can be wrong, and it is not a licensed agent. You are responsible for what is published under your brand, and for reviewing anything a client relies on. We recommend you keep a person in the loop for advice, offers and anything with legal or financial consequence.

Acceptable use

• Do not use the service to break the law, including fair-housing and anti-spam law.
• Do not message people who have not consented to hear from you, or ignore an opt-out.
• Do not upload content you have no right to, or content that is unlawful.
• Do not attempt to extract another customer’s data, or to work around usage limits.

Plans, billing and limits

Plans are billed monthly in Canadian dollars, or in US dollars for a business in the United States, and renew until cancelled. Each plan carries allowances: AI tokens, seats, and where included, messaging conversations, voice minutes and phone numbers. A capability your plan does not list is not included; it is not unlimited.

Token and cost figures shown in the app are our estimate, derived from the AI providers’ own counts. They are an operating signal, not an invoice. Messaging and voice are metered separately from tokens, in their own units, and reconciled against what the carrier actually charged.

When an allowance runs out we stop the spend rather than exceed it. Phone numbers you provision are billed by the carrier for as long as they are held; releasing a number is your action to take.

Trials and cancellation

Trials run for the period stated on the plan. A card is taken when the trial starts and is first charged when the trial ends; cancel before then and nothing is charged. You can cancel at any time; the service runs to the end of the paid period. We do not pro-rate partial months.

Text messaging and WhatsApp

Where a customer has switched them on, an assistant can continue a conversation over text message, WhatsApp or a phone call. A person is messaged only after starting the conversation themselves, by texting the number, or by leaving a phone number and agreeing to be texted about their enquiry. No number is added from any other source, and no lists are purchased.

Message frequency varies with the conversation. Message and data rates may apply. Replying STOP ends the messages; replying HELP asks for help. Mobile information is not shared with third parties or affiliates for marketing purposes.

Customers who switch these channels on are responsible for having the right to message the people they message, and for complying with the messaging laws that apply to them: in Canada, Canada’s anti-spam legislation, and in the United States, the Telephone Consumer Protection Act and the carrier registration requirements that go with it.

Availability

We work to keep the service up but do not promise uninterrupted availability. The service depends on third parties (AI providers, carriers, payment processors) whose outages we cannot prevent.

Warranties and liability

The service is provided as is. To the extent the law allows, we exclude implied warranties, and our total liability is limited to the fees you paid in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

Ending the agreement

You can close your account at any time. We may suspend or end an account that breaches these terms or exposes us or another customer to legal risk, and we will tell you why. On termination you can export your data for a reasonable period before it is deleted.

Changes

We may update these terms. Material changes will be notified to account owners before they take effect; continuing to use the service after that means accepting them.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Contact

Questions go to our contact page, or by telephone on +1 416-357-0399.